1. Introduction
Delhi Malai Chaap ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you use our website, mobile
application, or services.
Your Privacy Matters: We are transparent about data collection and give you control
over your personal information.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly:
| Data Type |
Purpose |
| Name |
Account creation, order processing |
| Phone Number |
Account login, order updates, delivery coordination |
| Email Address |
Communications, receipts, marketing (optional) |
| Delivery Address |
Order fulfillment |
| Payment Information |
Transaction processing (not stored on our servers) |
2.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, click patterns
- Location Data: Approximate location for delivery services
- Cookies: Session management, preferences, analytics
2.3 Order Information
- Order history and preferences
- Delivery instructions
- Payment method preferences
- Reward points balance
3. How We Use Your Information
3.1 Primary Uses
- Order Processing: Fulfill and deliver your orders
- Account Management: Create and maintain your account
- Customer Service: Respond to inquiries and resolve issues
- Payment Processing: Complete transactions securely
- Rewards Program: Track and credit loyalty points
3.2 Communication
- Order confirmations and status updates
- Delivery notifications
- Customer support responses
- Promotional offers (with your consent)
3.3 Improvement and Analytics
- Analyze usage patterns to improve services
- Personalize user experience
- Develop new features
- Monitor and prevent fraud
4. Information Sharing and Disclosure
4.1 We Share Information With:
- Franchise Partners: To fulfill your orders
- Delivery Partners: For order delivery
- Payment Processors: To process transactions (they have their own privacy policies)
- Service Providers: For hosting, analytics, and customer support
4.2 We Do NOT:
- Sell your personal information to third parties
- Share data for advertising purposes without consent
- Disclose information except as described in this policy
4.3 Legal Requirements
We may disclose information if required by law, court order, or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or security issues
- Protect user safety
5. Data Security
5.1 Security Measures
- Encryption: SSL/TLS encryption for data transmission
- Password Protection: Hashed and salted password storage
- Access Controls: Limited employee access to personal data
- Regular Audits: Security assessments and updates
- Secure Servers: Protected hosting infrastructure
5.2 Your Responsibility
- Keep your password confidential
- Log out after using shared devices
- Report suspicious activity immediately
Note: While we implement strong security measures, no system is 100% secure. We cannot
guarantee absolute security.
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
- Essential Cookies: Required for site functionality
- Performance Cookies: Analyze site usage
- Functional Cookies: Remember your preferences
- Targeting Cookies: Deliver relevant content (with consent)
6.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect site
functionality.
7. Your Privacy Rights
7.1 You Have the Right To:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request account and data deletion
- Portability: Receive your data in a structured format
- Opt-Out: Unsubscribe from marketing communications
- Withdraw Consent: Revoke previously given permissions
7.2 How to Exercise Your Rights
Contact us at:
- Email: delhimalaichaap@gmail.com
- Phone: +91 7420989088
- WhatsApp: +91 7420989088
We will respond to requests within 30 days.
8. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide services
- Required by law (tax, accounting, legal obligations)
- Necessary for legitimate business purposes
After account deletion, we may retain anonymized data for analytics.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from
children. If you believe a child has provided us with personal information, please contact us
immediately.
10. Third-Party Links
Our platform may contain links to third-party websites (social media, payment gateways). We are not
responsible for their privacy practices. Please review their privacy policies.
11. International Data Transfers
Your information is processed in India. If you access our services from outside India, your data may be
transferred to and processed in India, which may have different data protection laws.
12. Changes to Privacy Policy
We may update this policy periodically. Changes will be posted on this page with an updated "Last
Updated" date. Continued use of our services after changes constitutes acceptance.
By using Delhi Malai Chaap services, you consent to the collection and use of information as described
in this Privacy Policy.